At the Clearcrest Collection, we respect your privacy. This policy explains what information we collect, how we use it, and how we protect it when you visit our website, make a purchase, or reach out to us directly. We keep things simple — we collect only what we need, and we handle it responsibly.
By using our website, you agree to the practices described here.

 

1. Information We Collect
When you interact with us — whether browsing, submitting an inquiry, or making a purchase — we may collect the following:

 

Personal information:
- Name and contact details (email, phone number)
- Billing and shipping address
- Payment information — processed securely through third-party providers; we never see or store your full card details
- Watch preferences, sourcing requests, and any messages you send us

 

Non-personal information:
- Browser type and device information
- IP address
- Pages visited and time spent on our site
- How you arrived at our site (referring URL)

 

This non-personal data helps us understand how people use our site so we can improve it.

 

2. How We Use Your Information

We use your information to run our business and serve you well — nothing more. Specifically:

 

- Process purchases and confirm transactions
- Fulfill watch sourcing requests
- Send order updates and service-related communications
- Respond to your questions or inquiries
- Improve the functionality and experience of our website
- Send marketing or promotional messages, but only if you've opted in
- Detect and prevent fraud

 

We do not sell your personal information to third parties.

 

3. Payment Information

 

All transactions are processed through trusted, secure third-party payment processors. We do not store or have access to your full payment card details. Payment data is handled in accordance with the processors' own security standards.

4. Watch Sourcing & Third-Party Sharing

If you submit a sourcing request, we may share relevant details — such as the reference you're looking for or your general budget — with trusted dealers or suppliers in order to fulfill your request. We share only what's necessary, and we do not pass along personal identifying information beyond what the situation requires.

We do not share your information with unrelated third parties for advertising or marketing purposes.

5. Cookies & Tracking

Our website uses cookies and similar technologies to:

​

- Keep the site functioning properly

- Understand how visitors use the site

- Remember your preferences.

 

You can disable cookies in your browser settings at any time, though some features may not work as intended. We use this data only to improve your experience — not to build profiles or target you with ads.

6. Email Communications

 

If you give us your email address, we may use it to send:

- Transactional messages related to a purchase or sourcing request

- Service announcements (such as important policy updates)

- Marketing or promotional emails — but only if you've opted in.

 

You can unsubscribe from marketing emails at any time using the link in the email.

7. Data Security

 

We take reasonable precautions to protect your information. No internet transmission is completely secure, but we use commercially appropriate measures to safeguard your data against unauthorized access, disclosure, or misuse. We are a small, personally operated business, and protecting client trust is central to how we operate.

 

8. Data Retention

We keep your personal information only as long as necessary — to fulfill a transaction, meet any legal requirements, or resolve a dispute. We do not hold onto data longer than we need to.

 

9. Your Rights & Choices

 

Depending on where you're located, you may have the right to access the personal information we hold about you, request corrections or updates, request deletion of your data, or opt out of marketing communications. To exercise any of these rights, just contact us at the information below.

 

10. Third-Party Links
Our site may include links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

11. Children's Privacy

Our services are intended for adults only. We do not knowingly collect personal information from anyone under the age of 18.

 

12. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we'll update the "Last updated" date at the top of this page. Continued use of our website after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please reach out:

 

Clearcrest Collection
Email: zak@clearcrestcollection.com
Phone: (808) 223-7398
Website: www.clearcrestcollection.com

We're a small, personally run operation and we take these questions seriously. Don't hesitate to get in touch.